Director (HR Operations) – Bangalore (bellandur).

18 - 21 Years

Job Description


The HR administration department is responsible for the daily administration of plans and systems related to employee compensation & performance, development and administration of corporate policies, procedures and management directives. This position will report to the Vice President, Human Resources.


Provide leadership, strategic direction, project planning & execution and overall management to the multi-location HR Operations team. Will be responsible to continue managing an ongoing strategic project to consolidate all operational activities within HR Sub-Functions globally, leading to the creation of a centralized HR Service Delivery Team.
  • Responsible for all areas of Human Resource Operations for India, Philippines and US including Recruitment Operations/ Onboarding/ Background Verifications/ Employee life cycle activities/ Exit Process/ Compensation data analysis/ HR Systems/ Time & Attendance/ Payroll/ HR Compliances
  • Responsible for HR Systems and data integrity
  • Spearhead digitization, automation and process improvement initiatives across all processes
  • Create, mentor and lead an effective team ensuring operational efficiencies
  • Build and maintain effective relationships with internal stakeholders
  • Responsible for Annual HR Budgeting and subsequent tracking of monthly expenses
  • Take lead in all Internal & External audits and collaborate with different stakeholders in identifying process risks and implementation of mitigation strategies

Employee Data Management:

  • Ensures HRIS Establishes Global mandate while accommodating the regional and Country Nuance for employee record maintenance, ensuring accuracy and security. Data management includes personal information; compensation; job history; retirement and insurance documentation; leave accrual records; and details of illness, absences, transfers, and salary progression; employment compliance documentation
  • Update dashboards for the current view of performance at Global level
  • Ensure the HR Control framework managed through Continuous Audit is managed tracked and updated to be relevant
  • Liaise with HRIS team in matters of system improvement and issue resolution
  • Drive systems user adoption through effective communication and training initiatives. Facilitate regional involvement in Systems and HR process changes from; change management, UAT and Training
  • HR Process management and compliance
  • Standardization of HR processes across regions and countries implementing sustainable controls that enforce quality
  • Map and create visibility of HR processes and roles
  • Improve the usage of HR systems through continuous enhancement together with the HRIS team
  • Responsible for HR operations excellence. Manage end to end HR/employee life cycle process
  • Advise Policy custodians on the practicality of policy from a process perspective. Ensure access to up to date policy and procedure
  • Periodical review of the process ensuring compliance with Global and region requirement and aligned with global workflow
  • Documentation and distribution of SOPs and ensuring all HR are effectively trained
  • Ensuring business process are mapped an up to date

Payroll Management

  • Ensuring payroll is managed per group guidelines with prescribed and approved processes, with proper DOAs, documentation and control in place, and a good check and balance to ensure payroll is properly accounted for with reliability, accuracy, and timely payment
  • Enhance controls and efficiency of the payroll process through innovation and technologies such as RPA and reconciliation tools
  • Dash Board / Report: preparation of data/information/presentation for decision making and stakeholder engagement
  • Staff costs management
  • Ensuring staff costs are properly forecasted aligned with Finance record
  • Working with Finance department ensuring headcount and staff costs are captured per Fusion record, highlight issues and manage solutions.
  • Lead staff costs budgeting processing, from data gathering, computation, reconciliation, data provision to finance, consolidation, etc
  • Dash Board / Report: preparation of data/information/presentation for decision making and stakeholder engagement
HR Dashboard

  • Develop an HR dashboard to facilitate decision making
  • Ensure dashboard is updated with KPI measures and performance for the Regions and Countries to target performance improvements.
  • Enhance reporting and people analytics abilities.


  • Graduate. MBA in HR preferred with 17-20 years of experience
  • High-level expertise in the use of statistical tools, HRIS systems, and software including Microsoft products viz., Excel, Access, Word and PowerPoint
  • Experience in handling HR Operations activities for 5000+ employee across India, US & Philippines is a must.
  • Work timings would be 3 pm to 12 am
  • Good executive presence with the ability to manage change within a global organization
  • Must have Project management experience and ability to self-manage with minimal direction
  • Collaborative team player who demonstrates flexibility and can-do attitude as part of a highly motivated HR team in a dynamic and fast-paced environment
  • The high degree of customer centricity and situational fluency
  • Excellent communication and analytical skills

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:HR, Recruitment, Administration, IR

Role Category:Senior Management



Desired Candidate Profile

Please refer to the Job description above

Company Profile


One of the largest mortgage companies in America. It is one if the largest provider of residential and commercial mortgage loan servicing, special servicing, and asset management services. Company's headquartered in West Palm Beach, Florida, with additional offices in Addison Texas, Orlando Florida, Houston Texas, Rancho Cordova California, St. Croix U.S. Virgin Islands, and Washington D.C. It also has support operations in the Philippines and India. As of 2018, Company reported as having 6,400 employees worldwide, of which approximately 4,300 are employed in their India operations centres, and 500 in the Philippines. Their operations in India and the Philippines primarily provide internal support services, principally to their loan servicing business and corporate functions. In India Company has operations centres located in Mumbai, Bengaluru & Pune
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Recruiter Name:Labhni Maheshwari